Terms of Service

The agreement

These terms are between you and Jared Brenner, who operates Furnora ("Furnora", "we", "us"). By using Furnora you agree to them. If you don't, please don't use the service. You can reach us any time at jaredbrennerdeveloper@gmail.com.

We've tried to write this in plain English rather than the usual wall of capital letters. Where a section limits what you can hold us to, it says so clearly instead of hiding it.

What Furnora does

You give Furnora photos, a floor plan, or a description of a room. Furnora estimates the room's dimensions, designs a layout, and shows you real furniture from real retailers that should fit the space and your budget. When you want something, you click through and buy it from that retailer.

Furnora is a design and discovery tool. We are not an interior designer, a contractor, a surveyor, or a furniture retailer. We don't sell furniture, hold stock, take payment for it, ship it, install it, or handle returns. Every purchase is a contract between you and the retailer.

Estimates, not measurements

This is the most important section on this page, so please read it.

Furnora estimates room dimensions from photographs using AI. Those estimates can be wrong, sometimes significantly. A photo taken at an angle, a wide-angle lens, an unusual ceiling height, or a room with little visible floor can all throw the estimate off. Product dimensions come from retailers' own listings and are sometimes incomplete, rounded, or simply incorrect at the source.

It follows that when Furnora tells you a piece fits your room, fits through your door, or clears your stairs, that is a calculated estimate from imperfect inputs — not a guarantee, and not a substitute for a tape measure.

Before you buy anything, measure the space yourself and check the retailer's own stated dimensions. This matters most for large or expensive pieces, and for anything that has to get through a tight doorway, a turn, or a staircase. If a piece arrives and doesn't fit, that is between you and the retailer under their returns policy, and we are not able to reimburse you for it.

We show you our confidence in an estimate, and we tell you when we've assumed a typical dimension rather than measured one. Please take those signals seriously — they're there because we would rather you double-check than be disappointed on delivery day.

AI-generated content

Furnora's designs, product suggestions, and written descriptions are generated by AI. AI output can be inaccurate, inconsistent, or occasionally nonsensical. Treat it as a well-informed starting point, not professional advice.

We don't warrant that any design will suit your taste, that a product will look as expected in your home, that colours shown on your screen match the real thing, or that a generated layout complies with building codes, fire regulations, tenancy agreements, or accessibility requirements. For anything structural, electrical, or regulated, consult a qualified professional.

The same design inputs may produce different results on different runs. That's inherent to how the technology works, not a fault.

Prices, availability, and retailers

Prices and stock shown in Furnora come from retailers and go out of date. The price on the retailer's own page at checkout is the real one. We don't guarantee any price, discount, availability, or delivery estimate.

When you click through to a retailer you leave Furnora and their terms, privacy policy, returns policy, and warranties apply. We don't control their sites and aren't responsible for their products, their service, their delivery, or their handling of your data.

We are not responsible for disputes with retailers. If something arrives damaged, late, wrong, or not at all, that's a matter for the retailer. We'll happily point you to the right contact if it helps.

How we make money

Most links in Furnora are affiliate links. If you buy through one, the retailer may pay us a commission. It never changes what you pay.

It also never changes what we show you. Products are ranked by how well they fit your room, your style, and your budget. Commission rates are not an input to that ranking, and we don't accept payment for placement.

Some parts of Furnora may require a paid subscription. If we introduce one, we'll tell you the price before you're charged, and anything you've already generated stays yours.

Subscriptions and payment

If you buy a subscription through our iOS or Android app, Apple or Google handles the payment, not us. Their terms cover billing, and you manage or cancel the subscription in your App Store or Google Play account settings — not in Furnora. Deleting the app does not cancel a subscription.

Subscriptions renew automatically until cancelled. Cancel at least 24 hours before the period ends to avoid the next charge. Refunds are handled by Apple or Google under their own policies; we can't issue them directly.

If you subscribe through our website instead, we'll say clearly at the time who processes the payment and how to cancel.

Your photos and your projects

Your photos stay yours. You keep all rights to everything you upload.

You give us a limited licence to store, resize, and process your images for one purpose: running Furnora for you. That includes sending them to our AI provider to be analysed. The licence lasts as long as you keep the project and ends when you delete it. We don't use your photos to train models, publish them, or sell them. The privacy policy explains the detail.

Only upload photos you're entitled to upload. Please don't upload pictures with people in them, documents, or anything sensitive — Furnora only needs the room.

The designs Furnora generates for you are yours to use however you like, including commercially. We make no claim over them.

Acceptable use

Don't scrape, crawl, or bulk-extract Furnora's product data, pricing, or designs. Don't resell access to the service or use it to build a competing catalogue.

Don't try to break the rate limits, circumvent usage caps, create sessions or accounts automatically, or run Furnora's AI for purposes unrelated to furnishing a room. Running up our costs deliberately is not a grey area.

Don't upload anything unlawful, or anything you don't have the rights to. Don't attempt to reverse-engineer, probe, or interfere with the service, or use it to attack anyone.

We may limit, suspend, or end access for anyone doing these things, and we may do it without warning where the abuse is ongoing.

Accounts and sessions

You can use Furnora without an account. We create an anonymous session so your work survives a refresh. Clearing your cookies ends that session, and unsaved guest work may not be recoverable — so if a project matters to you, make an account.

If you do create one, keep your login details to yourself. You're responsible for what happens under your account. Tell us promptly if you think someone else has access.

Free use is subject to limits on how many rooms you can generate per day. Those limits exist because each generation costs us real money, and they may change.

Who can use Furnora

Furnora isn't for anyone under 13. If you're between 13 and 18, you need a parent or guardian's permission, and they should be the one making any purchase.

You need legal capacity to enter a contract to buy furniture from a retailer we link to. Nothing here makes us a party to that purchase.

Our intellectual property

Furnora's name, logo, design, interface, code, fit engine, and product database belong to us. These terms don't transfer any of it to you.

Product names, images, and brands shown in Furnora belong to the retailers and manufacturers they came from. We show them to help you shop, not to claim them.

The service as it is

Furnora is provided as it is and as available. We don't promise it will be uninterrupted, error-free, or available at any particular time, and we may change, pause, or discontinue features. We're a small operation and we'd rather say that plainly than imply an uptime guarantee we can't back.

To the fullest extent the law allows, we disclaim all warranties that aren't expressly stated here, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Some places don't allow those exclusions. If you're somewhere that doesn't, this section applies to you only as far as local law permits, and your statutory rights as a consumer are unaffected by anything on this page.

Limits on what we owe you

To the fullest extent the law allows, we aren't liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or wasted expenditure — including, specifically, the cost of furniture that didn't fit, the cost of returning or reselling it, restocking or delivery fees, or the cost of hiring someone to fix a room.

Where we are liable, our total liability to you for everything arising out of Furnora is capped at whichever is greater: the amount you paid us in the twelve months before the claim, or fifty US dollars. Since Furnora is free for most people, that will often be fifty dollars, and we'd rather you knew that before relying on an estimate for an expensive purchase than after.

Nothing here limits liability that can't be limited by law — including for fraud, or for death or personal injury caused by negligence.

If something goes wrong because of you

If someone brings a claim against us because of how you used Furnora — content you uploaded that you had no right to, or a breach of these terms — you agree to cover our reasonable costs in dealing with it. We'll tell you promptly if that ever happens and let you take part in the defence.

Ending it

You can stop using Furnora whenever you like, and delete your projects and your account from inside the app.

We may suspend or end your access if you breach these terms, if we're required to, or if we discontinue the service. If we shut Furnora down we'll give you reasonable notice and a way to export your projects first.

The sections on intellectual property, disclaimers, liability limits, and indemnity survive after your access ends.

Disputes

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Courts in New York have jurisdiction, though if you're a consumer elsewhere you may have the right to bring a claim in your own country's courts, and nothing here removes that.

Before starting formal proceedings, please email us. Almost everything is faster to fix in a conversation, and we'd genuinely rather hear about a problem than read about it in a filing.

For app-store installs

If you got Furnora from the Apple App Store: this agreement is between you and us, not Apple. Apple has no obligation to support or maintain Furnora. If the app fails to conform to any warranty, you may tell Apple and Apple will refund the purchase price, if any; beyond that, Apple has no other warranty obligation. We, not Apple, are responsible for addressing any claim about the app, including product liability, legal non-compliance, and consumer protection claims, and for any third-party claim that the app infringes intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm you're not located in a country subject to a US embargo and aren't on any US restricted-parties list, and you agree to comply with any third-party terms that apply to your use of the app.

Similar principles apply to Google Play: your install is also governed by Google's own terms, and Google is not a party to this agreement.

The rest

If a court finds part of these terms unenforceable, the rest stays in force. If we don't enforce something straight away, we haven't given up the right to enforce it later.

You can't transfer your rights under these terms to someone else. We may transfer ours if Furnora is acquired or reorganised, and the privacy policy explains what happens to your data if that occurs.

These terms and the privacy policy are the whole agreement between us about Furnora.

Changes

If we change these terms we'll update the date at the top, and we'll say so in the app when the change is significant rather than hoping you notice. Carrying on using Furnora after a change means you accept it. If you don't, stop using the service and delete your account.

Contact

Questions about any of this: jaredbrennerdeveloper@gmail.com